japan
anime
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Frequently Asked Questions
Q-1. Does order item have tacking number?
Yes!
My estimated price is include payment of tracking.
I will send tracking number to you after I shipped item.
Q-2. Can I use Pay-pal or credit card for payment?
Yes !
Now, you can choose "Pay-pal" and " Square" for payment.
I will send estimate to you after you selected payment system.
If you want to choose "pay-pal" and you haven't registered yet
beginning, please register pay-pal to use this web site !
When you choose "Square", you may need to pay fee for
exchange rate.This is to use a credit card between foreign
countries.
Now, Visa, Master card, American Express are available.
Q-3. Can I consult about discount for Items?
So sorry, I don’t accept about bargain in any case.
Becase, It’s so unfair for custmers if I do it just some custmer.
I effort to search good price Items for you.
If you think that so expencive when I send estimate of your
order Items. You can refuse payment and shipping.
Don’t be hold !
Hoewver, If you have some sepcific request,please ask to me.
"Example": If you don't need outside box of figure,possibility item price reduce also shipping cost(I'ts a not necessarily)
Q-3_2 I don' t need tracking, Could you discount item instead of payment of tracking?
I can not accept it.
Because, If I didon't add tracking number for item.
No one can proof that item arriver or didn't arrive.
So sorry please understand them.
Q-4 My prize figure has paint imperfections, Can I get a replacement?
Please know that I will usually not be able to provide replacements or refunds for minor paint defects or imperfections for prize figures as they are held to a lower quality standard by makers and also sold at a lower price because of this. So sorry...
However,If prize has terrible damage, please tell me.
I will deal with them sincerely.
Q-4_2 I changed my mind!! I want to return the Item. Could you?
Really so sorry, I can not do that after I received payment.
Therefore, please carefully consider your order before ordering.
Of course, if you are before payment, you can refuse.
However,If Item has terrible damage, please tell me.
I will deal with them sincerely and depend on, you can return.
Q-5. Could you send item to me as a "gift"?
I need to definitely write custom declaration.
I will only choose "other" of four(Gift, Commercial sample, Decuments, gift)
I understand that choose "other" cheaper than others.
However, I will not do them. so sorry.
Q-5_2 How about customs duty for items?
Please confirm about custom duty for your country.
I don't get the responsibility for custom duty when you need
to pay special handling fee for duty your self.
You need to pay the duty yourself.
Please check them your self.
Q-6 Can you send me item other than my house address? (very important)
I will only send items to the shipping address you have
registration for the "Pay-pal" and "Square".
I can not accept your request for change of shipping address after
you paid money on "Pay-pal" and "Square"
If you are done it. please contact to me quickly.
"I will refund 70% of total amount of payment to you."
Please check it before you paid me the money from pay-pal address !
Q-7 How about hand time and delivery time for shipping?
